Our Business

Shop Direct Contact Centres

Once of out Customer Service advisorsWe are the customer services company that supports Shop Direct Home Shopping’s brands. Our aim is to provide an unrivalled personal home shopping experience - one that delivers outstanding customer satisfaction.

Our success depends on what we do for the customer and a key ingredient to achieving this is our people. They are crucial to creating a culture where the Customer really does come first.

Our teams of highly dedicated and experienced Customer Service Advisors sell a range of products on behalf of the Shop Direct Home Shopping brands. We take over 31 million calls annually supporting sales of over £1.5 billion.

We also make nine million outbound telemarketing calls every year to offer customers the latest deals, the latest fashions and special offers.

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