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Shop Direct Contact Centres

We are the customer services company that supports Shop Direct Home Shopping’s brands. Our aim is to provide an unrivalled personal home shopping experience - one that delivers outstanding customer satisfaction.

Our success depends on what we do for the customer and a key ingredient to achieving this is our people. They are crucial to creating a culture where the Customer really does come first.

Our teams of highly dedicated and experienced Customer Service Advisors sell a range of products on behalf of the Shop Direct Home Shopping brands. We take over 31 million calls annually supporting sales of over £1.5 billion.

We also make nine million outbound telemarketing calls every year to offer customers the latest deals, the latest fashions and special offers.